Hampton Park Physio Privacy Policy

Last updated: 7 October 2026

Hampton Park Physio respects your privacy and is committed to protecting the personal information and health information we collect and hold.

This Privacy Policy explains how Hampton Park Physio collects, uses, stores, discloses and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Hampton Park Physio is a health service provider and recognises that health information is particularly sensitive. We take reasonable steps to ensure that information entrusted to us is handled securely, lawfully and respectfully.

1. Who we are

For the purposes of this Privacy Policy, "Hampton Park Physio", "we", "us" and "our" means:

Hampton Park Physio
Hampton Park Physiotherapy & Sports Injury Clinic
ABN: 67314786273
Address: 4/36-40 Stuart Avenue, Hampton Park VIC 3976. Victoria, Australia

Privacy contact:
Privacy Officer: Caroline
Email: info@hamptonparkphysio.com.au
Phone: (03) 9799 3751

2. What information we collect

Depending on how you interact with us, we may collect and hold personal information including:

General personal information

  • Your name
  • Date of birth
  • Address
  • Telephone number
  • Email address
  • Emergency contact details
  • Medicare or private health insurance information where relevant
  • Information relating to your appointments
  • Payment and billing information
  • Information you provide when contacting us or making an enquiry

Health information

As a physiotherapy practice, we may collect health information that is reasonably necessary to provide physiotherapy services. This may include:

  • Your symptoms and reason for seeking treatment
  • Medical history
  • Injury history
  • Physical assessment findings
  • Diagnosis or clinical impressions
  • Treatment and rehabilitation information
  • Referrals and reports from other healthcare providers
  • Information about medications or other treatments where relevant
  • Information about your physical or psychological health where relevant to your treatment
  • Other information reasonably necessary to provide appropriate healthcare

Health information is sensitive information under the Privacy Act and is handled with additional care.

WorkCover and compensable claims

If you make a WorkCover or other compensable claim, we may collect information reasonably necessary to administer your claim and provide treatment.

This may include information relating to:

  • Your employer
  • Your insurer
  • Your claim number
  • Your injury
  • Your capacity for work
  • Medical certificates and referrals
  • Treatment plans and progress
  • Information required by WorkSafe Victoria, your insurer or other relevant parties

We may disclose relevant information to WorkSafe Victoria, insurers, employers, treating practitioners and other relevant parties where permitted or required by law, where reasonably necessary to provide healthcare or administer your claim, or where you have provided appropriate consent.

3. How we collect information

We generally collect personal information directly from you.

For example, we may collect information when you:

  • Complete an online enquiry or contact form
  • Request a callback
  • Book an appointment
  • Attend an appointment
  • Complete patient registration or health history forms
  • Communicate with us by telephone, email or other electronic means
  • Provide information during a consultation
  • Provide information for a WorkCover or other compensable claim

In some circumstances, we may collect information from third parties where it is unreasonable or impracticable to collect it directly from you, or where permitted or required by law.

This may include other healthcare providers, referring practitioners, insurers, employers, WorkSafe Victoria or authorised representatives.

4. Why we collect, use and hold your information

We collect, use and hold personal information for purposes including:

  • Providing physiotherapy and related healthcare services
  • Assessing and treating your condition or injury
  • Managing your appointments
  • Communicating with you about your care
  • Maintaining accurate clinical and administrative records
  • Processing payments and accounts
  • Managing WorkCover and other compensable claims
  • Communicating with insurers, employers and other relevant parties where appropriate
  • Responding to enquiries and requests
  • Managing complaints
  • Meeting our legal, regulatory and professional obligations
  • Protecting the health, safety and wellbeing of patients and others
  • Improving our services and administrative processes
  • Managing our business operations

We will only use or disclose your information for purposes permitted by applicable privacy law.

5. Consent and collection of health information

Where required by law, we will obtain your consent to collect, use or disclose your health information.

In the course of providing healthcare, consent may sometimes be express or implied depending on the circumstances.

We will generally collect health information directly from you unless it is unreasonable or impracticable to do so, or another lawful basis for collection applies.

You may ask us questions about why particular information is being collected and how it will be used.

6. Disclosure of personal and health information

We may disclose your information where reasonably necessary for the purposes described in this Privacy Policy and where permitted or required by law.

Depending on the circumstances, information may be disclosed to:

  • Treating healthcare professionals
  • Referring doctors and other healthcare providers
  • WorkSafe Victoria
  • Workers compensation insurers
  • Private health insurers where applicable
  • Employers where authorised and reasonably necessary
  • Legal or professional advisers
  • Government authorities or regulatory bodies where required or authorised by law
  • Information technology, hosting, practice management, booking, payment, email and other service providers who assist us to operate our business
  • Other parties where you have provided appropriate consent

We do not sell your personal information.

We will take reasonable steps to ensure that third parties who handle personal information on our behalf provide appropriate protection for that information.

7. Online forms and enquiries

Our website may contain forms that allow you to contact us, request a callback, make an enquiry or provide information relating to your treatment or claim.

Information submitted through these forms may be transmitted to systems used by Hampton Park Physio and its service providers for the purpose of responding to your enquiry and managing our services.

Important: Please do not provide detailed medical or other sensitive information through a general website enquiry form unless we specifically ask you to do so.

Where possible, please provide only the information necessary for us to respond to your enquiry.

8. Website cookies, analytics and advertising technologies

Our website may use cookies and similar technologies to help the website function, understand how visitors use our website, measure advertising performance and improve our online services.

These technologies may include analytics and advertising tools provided by third parties.

Depending on the technology used and applicable privacy requirements, these services may collect information such as:

  • IP address or approximate location
  • Browser and device information
  • Pages visited
  • Referring website
  • General website activity
  • Information about interactions with advertisements
  • Technical information about your visit

Meta Pixel and advertising

We may use Meta's advertising and measurement technologies, including the Meta Pixel, to understand the effectiveness of our advertising and measure interactions with our website.

The Meta Pixel may collect information about website activity and interactions with advertising.

Because Hampton Park Physio provides healthcare services, we take particular care not to intentionally send sensitive health information, clinical details or patient records to advertising platforms through tracking technologies.

We do not intentionally configure advertising pixels or similar technologies to transmit information about your diagnosis, injury, treatment or other sensitive health information to advertising platforms.

Where required by applicable privacy law, we will seek appropriate consent before using tracking technologies that involve the collection or disclosure of personal information.

You can also manage cookies and certain advertising preferences through your browser and the relevant advertising platform's privacy controls.

9. Marketing communications

We may use your contact information to communicate with you about our services where permitted by law.

We will not use sensitive health information for direct marketing without the consent required by applicable privacy law.

Where we send electronic marketing communications, you will generally be provided with a simple way to unsubscribe or opt out.

You may also contact us at any time to request that we stop sending you marketing communications.

10. Third-party websites and services

Our website may contain links to third-party websites or services.

Those websites operate independently of Hampton Park Physio and may have their own privacy policies.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Overseas disclosure and service providers

Some technology, hosting, software, communications, analytics, payment or advertising providers we use may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps to comply with our obligations under the Australian Privacy Principles, including applicable requirements relating to overseas disclosures.

The countries in which relevant service providers may operate or store information can change as our technology providers change.

Where practicable, we will identify relevant overseas recipients or countries in our internal privacy records and provide further information upon request.

12. How we store and protect your information

We take reasonable steps to protect personal information and health information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Unauthorised modification
  • Unauthorised disclosure

Depending on the nature of the information, safeguards may include physical security measures, password protection, access controls, secure systems, staff confidentiality obligations and other appropriate technical and organisational measures.

Access to patient information is limited to people who require access for legitimate business or healthcare purposes.

No method of electronic transmission or storage can be guaranteed to be completely secure. However, we take reasonable steps to reduce the risk of unauthorised access or disclosure.

13. Data breaches

If we become aware of a data breach involving personal information, we will assess and respond to the breach in accordance with applicable privacy laws, including the Notifiable Data Breaches scheme where applicable.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

14. Accuracy of information

We take reasonable steps to ensure that personal information we collect and hold is accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request that it be corrected.

15. Access to your information

You generally have a right to request access to personal information we hold about you.

To request access, please contact us using the details provided below.

We will respond to your request within a reasonable period and in accordance with applicable privacy laws.

In certain circumstances, we may be permitted or required to refuse access or limit the information provided. If this occurs, we will explain the reason where we are permitted to do so.

16. Correction of your information

If you believe information we hold about you is inaccurate, incomplete, misleading or out of date, you may request that we correct it.

We will consider your request and take reasonable steps to correct information where appropriate.

17. Complaints about privacy

If you believe Hampton Park Physio has mishandled your personal or health information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

You can make a privacy complaint by contacting:

Privacy Officer
Hampton Park Physio
Email: info@hamptonparkphysio.com.au
Phone: (03) 9799 3751
Address:4/36-40 Stuart Avenue, Hampton Park VIC 3976

Please provide enough information for us to understand and investigate your concern.

We will handle privacy complaints in accordance with our privacy procedures and applicable privacy laws.

If you are not satisfied with our response, or you would prefer to complain directly to the regulator, you can contact the Office of the Australian Information Commissioner (OAIC).

You can find information about making a privacy complaint on the OAIC website.

18. Children's information

Where we provide services to children, we recognise that information relating to children requires particular care.

We may collect information from a parent, guardian or other authorised person where appropriate.

We will handle children's personal and health information in accordance with applicable privacy laws and the requirements of providing healthcare.

19. Anonymity and pseudonymity

Where it is lawful and reasonably practicable, you may interact with us without identifying yourself or by using a pseudonym.

However, it may not be possible to provide physiotherapy services, manage a patient record, process a WorkCover claim, process payments or meet legal and professional obligations without identifying information.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or legal obligations.

The most recent version will be published on our website with the date of the latest update.

21. Contact us

If you have questions about this Privacy Policy, how we handle your information, or wish to request access to or correction of your information, please contact:

Hampton Park Physio

Email: info@hamptonparkphysio.com.au
Phone: (03) 9799 3751
Address:4/36-40 Stuart Avenue, Hampton Park VIC 3976

Privacy Officer: Caroline

External privacy resources

For more information about privacy in Australia, you can visit the Office of the Australian Information Commissioner's website.

Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au/

Australian Privacy Principles
https://www.oaic.gov.au/privacy/australian-privacy-principles